Tag: process mapping
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My Presentation and Interview from Cloud Camp
My blogging has been a bit anemic lately. We had our big Blueprint launch in the middle of last month accompanied by the post launch clean up of all the stuff I had designated as “get to it after the launch.” And then there was strep throat and visiting relatives…blah…blah..blah. So here I am back…
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Got 3 minutes? See what Blueprint’s all about
A little over two weeks ago the latest Blueprint update, the Spring ’09 release, was loosed upon the world. We took the opportunity of the launch, which included launches for our other products and services, to overhaul our web pages. In the specific case of Blueprint we created new pages for Overview, Features, Resources and…
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Call Center outsourcer uses Process Mapping to help it emerge from Chapter 11
PRC, based in Ft. Lauderdale, Florida, manages 14 domestic call centers and a handful of centers offshore. In January of last year this 25-year-old company declared bankruptcy. Six months later, after a massive restructuring they emerged from Chapter 11. One of the efforts that helped in this restructuring and which continues today is an effort…
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Pics and Prose from Cloud Camp Austin ’09
This past Saturday, Cloud Camp Austin was held down on the UT campus. There was a very healthy turnout and a lot of great discussions were generated. Sequence of Events After opening salutations, camp got underway with a series of six five-minute lightening talks delivered by the camp’s gold sponsors. The Main Event From there,…
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Symantec, process improvement and Blueprint
Devin Rickard is a Senior Director of Business Process Improvement at Symantec, the company best known for its Norton line of security products. The team that Devin belongs to acts as internal process consultants at the company and they’ve adopted Lombardi Blueprint as the common process modeling tool for the group. What they found however…
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Top 10 Tech Skills: Process Modeling tops the list
I came across an article in yesterday’s NetworkWorld.com that listed today’s “Top 10 Technology skills.” The list was based on work done by Foote Partners, which conducts quarterly assessments of IT pay trends in the US. Foote Partners’ CEO David Foote says “what’s unique about this downturn is that IT departments are hiring talent in…
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Escape from Visio
Interestingly enough, the product that Lombardi Blueprint most often replaces for process mapping is not some high-end tool but rather Visio. So to let Visio users know that there was a better way to document their processes we launched a PPC campaign on Friday. The campaign takes the user to a landing page on our…
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Latest Rev of Blueprint (Rock ‘n’) Rolls out
The latest Blueprint update debuted this weekend. Being a cloud-based application we are able to push out a new Blueprint release every ~6 weeks and drive continuous improvement in the product. (In case you’re wondering about the picture to the left, each release comes with its own cheesy-band code name. As you can probably guess,…
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Forrester Posts Great Blueprint Review
At the end of last year, Blueprint Product Manager Dave Marquard and I had a call with Forrester analyst Clay Richardson to brief him on Lombardi Blueprint. The result of that call and a considerable amount of further research was a 6-page report that debuted last Friday — “Vendor Snapshot: Lombardi Blueprint Bridges Gap Between…
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Teaching Process
Yesterday I chatted with Dr. Joyce Statz who has been teaching a course at St. Edwards University in its school of management and business. Her course, “Multiple project and portfolio management” is offered as part of the Masters of Science in Project Management degree, and teaches how to manage multiple portfolios of project work in…
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Experience using Excel, Powerpoint…Lombardi Blueprint… a plus!
Last night when I was checking my Google Alerts, I came across a job description for a Process Modler/Analyst position. In the Requirements Section it stated: “Experience with Lombardi Blueprint a plus.” It looks like Blueprint has arrived 🙂 Blueprint recognized Across the Pond In other Blueprint related news, at the end of last year…
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West Bend Insurance uses BPM and Process Mapping to Create New Offerings and Streamline Operations
Over the the holiday break I chatted with Stacie Kenney, a Business Process Analyst with West Bend Mutual Insurance. West Bend is located in Wisconsin and has been around since 1894. They offer property/casualty insurance for businesses, homes, autos, and personal property through independent agencies in six states. Stacie and I discussed how she worked…
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“Quiet Riot”: Last Blueprint release of ’08 now live
As the year 2008 draws to a close one more Lombardi Blueprint release has just just gone live. The login-screen has been cleaned up (except for the coffee stains) and “Twitter-fied.” The release, code-named “Quiet Riot” (in keeping with the official Blueprint code-naming schema) is characterized by a bunch of cool new features (you can…
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A Quick Peak at Blueprint thanks to Google
A couple of weeks ago Alex Moffat, chief engineer for Lombardi Blueprint, jetted out to Mountain View to record a video at Google headquarters. The video, which is in YouTube’s new 16:9 aspect ratio (the only way you want to watch Lawrence of Arabia or Blueprint demos), is part of a series of developer videos…
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Turning 100 years of “tribal knowledge” into documented processes
A while back I posted a podcast with Steve Burge of Tillamook where he talked about how Tillamook, a cooperative, made up of over 150 dairies, took on a process mapping effort to turn 100 years of “tribal knowledge” into documented processes. Since the story was a great example of tackling a process documentation effort…
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Morphis: Accidental Process Consultants
Morphis is a company that provides currency supply chain management software and counts among its customers the U.S. Federal reserve as well as central banks, ATMs and armored car companies around the world. Process mapping was the furthest thing from their minds when they started in business but they quickly found out that if they…
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The Tillamook Podcast — 99 yr old Dairy Cooperative embraces Process Mapping
If you’re not familiar with the name, Tillamook is a 99 year-old cooperative made up of over 150 dairies that produces high-end dairy products. The award-winning cooperative, officially named the Tillamook County Creamery Association, is located up in the north west corner of Oregon. Until recently, processes were passed down from artisan to artisan in…