If you’re not familiar with the name, Tillamook is a 99 year-old cooperative made up of over 150 dairies that produces high-end dairy products. The award-winning cooperative, officially named the Tillamook County Creamery Association, is located up in the north west corner of Oregon.
Until recently, processes were passed down from artisan to artisan in the form of what Steve Burge, who runs TIllamooks’ Business Process Management Office, jokingly refers to as “tribal knowledge.”
There’s a new Sheriff in town and he’s a fan of BPM
When Tillamook’s new CEO came on board he realized that he needed to get a handle on the company’s processes in order to move forward and compete in today’s market. It was Steve’s job to put together a Process Management Model to lead the collection and documentation of the company’s processes.
Some of the topics we tackle:
- How Steve built a core team where IT was in the minority and the majority of the members came from the business side.
- How the team decided where to begin.
- Why they decided to abandon Visio and cocktail napkins for Blueprint and the value they saw in a hosted application.
- How they involved over 150 people, from all over the company, to help detail the processes
- How they got process owners from the business to own execution after the initial documentation effort.
Pau for now…