Digital Transformation: The Perils and the Keys to Success

November 2, 2016

The week before last Dell EMC held its first Dell EMC World here in Austin.  The event was full of keynotes, breakouts and Dell EMC and partner booths.  On the expo floor a stage was set up where partners and various Dell EMC employees, from Michael Dell on down, were interviewed as a part of Dell EMC World Live.

I was fortunate enough to participate in two of the live sessions, one about speeding up app development for the digital enterprise, and the one embedded below.  The session below was entitled “Stop Hitting Yourself. Tips for Succeeding at Digital Transformation” and featured Richard Seroter and Michael Cote of Pivotal as well as myself.

Check it out

Some of the ground Cote, Richard and I cover

  • How Uber delivered a Digital-transformation wakeup call to ordinary enterprises
  • Evolving your business to being a software-enabled business
  • It’s not about software for software’s sake, it’s about developing a more intimate relationship with the customer
  • The last 20 years for IT has been about driving efficiencies rather than improving the customer relationship
  • Moving from silos to platforms
  • Often support will come from the CEO down and the developers up but it’s the those in the middle who have the toughest time

Extra-credit reading

Pau for now…


My Dell World Talk: DevOps, Containers and Microservices

October 23, 2015

Yesterday at Dell World, Dell’s annual customer event, I did a session entitled: DevOps, Containers and Microservices: Buzzwords or fundamental to survival?

The idea was to explain these concepts, show how they serve as a foundation for digital transformation and talk about where Dell plays in the space. (see abstract below)

Topics and times

  • 2:20 – 5:54     What is DevOps?
  • 6:58 – 9:30     What are containers?
  • 10:24 – 12:30 What are microservices?
  • 12:30- 15:00   Where does Dell play? (professional services, testing, creating MVPs)

Check it out.

Abstract:

Gartner believe that by 2016, DevOps will evolve from a niche strategy employed by large cloud providers to a mainstream strategy employed by 25% of the largest 2000 global organizations [1]. One of the key developments within this space is Container technologies. In turn both DevOps and container technologies are proof of a larger shift in IT to a microservices architecture.

These technologies together serve as the foundation for agility and responsiveness in the modern enterprise. They give organizations an increased ability to serve their customers and, more importantly, are ultimately key to organizational survival in the modern world . This session will explain these technologies in terms of what they mean to your business and how they fit within larger trends in the industry.

[1] Tech Go-to-Market: How to win with DevOps buyers, May 15, 2015; Gartner

Pau for now…


Digital Transformation – How to avoid becoming digital prey

November 11, 2014

Last week at Dell World I interviewed a bunch of folks and will be posting these videos in the upcoming days.  On the last day of the event however I got to sit on the other side of the camera and talk about Digital Transformation.

Take a listen below as I explain what I’ve learned and how Digital Transformation is affecting organizations today.

Some of the ground we cover

  • What is “Digital Transformation?”  Why all of a sudden does it seem to be the buzz word du jour?
  • The importance of placing the customer in center of your thinking.
  • Which organizations have transformed successfully and why and who has become digital prey.
  • How does it leverage technologies like cloud, social, mobile and big data/analytics?

Extra-credit reading

Pau for now…


Dell Does Digital, unveils Digital Business Services line

November 5, 2014

Last year at Dell World we talked about our approach to Digital Transformation.  This year however we have put it front and center and the theme is woven throughout the show.

Today at Dell World, supporting this increased focus, Dell Services is unveiling a new dedicated service line called Digital Business Services (DBS).  This service line is focused on helping organizations better understand and serve their customers through digital technologies.

To get a better idea of what Digital Transformation is all about and how Dell can help customers with this transformation, check out this short video:

A little more digital detail

The new Dell Digital Business Services line includes both Digital Transformation Consulting as well as Digital Technology Services.  DBS leads with consulting to help companies determine their needs and then creates a tailored roadmap that leverages technologies such as analytics, mobile, social media and cloud as well as emerging trends like the Internet of Things.

The DBS team brings together best practices from Dell’s analytics, cloud and mobile solutions, IP from our end-to-end portfolio, partnerships as well as our learnings as an online and social pioneer.

If you’re interested in learning how Dell can help you adapt to a digital-first approach to better understand and serve your customers ping us here.

Pau for now….

 


Digital Transformation – It’s all about the customer

June 2, 2014

Digital transformation may seam like the latest in a long line of marketecture-based high tech concepts but it actually is pretty straight forward.  In a nutshell, digital transformation is about adopting and often combining the digital technologies of Cloud, Mobility, Social Media and Analytics to better serve customers.

More generally, digital transformation, is about extreme customer-centricity and engaging customers digitally at every point throughout the customer life cycle.  And it is key to remaining competitive today.

Big at the Bazaar

A few weeks ago I attended the Bazaarvoice summit here in Austin.  The topic of digital transformation was woven through out the two day event.  My favorite illustration of this was a very cool keynote on the first day demonstrating what a mobile personalized retail experience might like look in the year 2020.

While at the show I grabbed some time with Scott Anderson, SVP of marketing at Bazaarvoice to get his thoughts on digital transformation.  Take a listen:

Some of the ground Scott covers:

  • The customer is in control
  • How does Digital Transformation map to Social, Mobile, Analytics and Cloud?
  • How would you advise a CEO looking to digitally transform his or her organization?
  • How does digital transformation work in a B2B, vs. B2C, context?

Where Dell plays

Dell Services has been involved with digital transformation for a while.  We consolidated our capabilities and created a dedicated service line to help customers achieve digital transformation. The service line uses a consulting-led approach to help them leverage any/all of these technologies to drive business outcomes and better serve their customers.

As an example, here is one our earlier case studies where we worked with the American Red Cross to help them leverage social media to aid in disaster relief.

Stay tuned in the weeks ahead as I post more about what we are doing in the realm of digital transformation.

Pau for now…


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