Tag: prc
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Call Center outsourcer uses Process Mapping to help it emerge from Chapter 11
PRC, based in Ft. Lauderdale, Florida, manages 14 domestic call centers and a handful of centers offshore. In January of last year this 25-year-old company declared bankruptcy. Six months later, after a massive restructuring they emerged from Chapter 11. One of the efforts that helped in this restructuring and which continues today is an effort…
